KoalaVOD
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Support & FAQ
Find answers to common questions about KoalaVOD
Account & Billing
How do I access my billing information and invoices?
I upgraded my subscription but I'm not seeing the changes. What should I do?
How does upgrading and downgrading work?
How does cancelling my subscription work?
Features & Usage
What's the difference between VOD analysis and clip downloads?
What are chat video downloads and which plans include them?
How do VOD limits work across different tiers?
Can I analyze the same VOD multiple times?
Why is my video processing taking a long time?
Technical Issues
The Twitch player isn't loading or showing an error. What can I do?
My download failed or got stuck. How can I retry it?
Can I cancel a download that's currently in progress?
Why can't I load my VOD for analysis?
Data & Privacy
Do you store my personal data or Twitch information?
Can other users see my analyzed VODs?
Getting More Help
I found a bug or the app isn't working correctly. How do I report it?
I have a feature request or suggestion. Where can I share it?
My question isn't answered here. How can I get personalized help?